Privacy Policy

YaanX provides SaaS technology solutions for taxi operators, fleet owners, travel companies, and transport businesses. Our services may include customer booking websites, tenant/admin portals, driver applications, onboarding workflows, analytics, integrations, and related platform services.

A. Information provided directly by users:

• Name
• Business name
• Email address
• Phone number
• Company details
• Location/city
• Demo request details
• Lead/contact form details
• Account registration details
• Support queries
• Documents or business information submitted during onboarding, where applicable

B. Information collected automatically:

• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Referrer URL
• Approximate location
• Date/time of visit
• Clicks and interactions
• Website performance and technical logs
• Cookies and similar technologies

C. Platform usage information:

• Login activity
• Feature usage
• Booking/trip workflow activity
• Tenant configuration activity
• Audit logs
• API usage logs
• Error logs
• Security logs

D. Data relating to your customers and drivers:

As a tenant, you may store and process booking and trip information, customer contact details, driver and vehicle details, and payment/billing information through the YaanX platform. YaanX processes this data as a technology/service provider to enable platform functionality.

E. Third-party integration data:

Data may be received from payment gateways, SMS providers, email providers, WhatsApp providers, maps providers, KYC/verification providers, analytics tools, or other integrations depending on tenant configuration and user actions.

YaanX may use information to:

• Provide and operate the website and platform
• Set up and manage accounts
• Support tenant onboarding
• Verify email or phone number using OTP or other methods
• Configure services and integrations
• Provide customer support
• Send service-related and transactional communication
• Improve website experience and platform features
• Perform analytics and measure usage
• Maintain security, prevent fraud, and detect abuse
• Comply with legal, tax, regulatory, and contractual obligations

YaanX lets tenants connect their own third-party business accounts — such as Facebook Pages, Instagram Business/Creator accounts, LinkedIn, and Google Ads — to publish content and manage marketing directly from the YaanX panel. YaanX accesses these accounts only through the official APIs of the relevant provider and only after the tenant grants explicit authorization (OAuth).

A. What we access from connected accounts:

• OAuth access and refresh tokens issued by the provider
• Account, Page, or profile identifiers needed to publish or manage the connected account
• Content the tenant chooses to publish (text, hashtags, images, video)
• Post and engagement status for connected social accounts
• For connected Google Ads accounts: advertising campaign data and performance metrics such as impressions, clicks, cost, and conversions

B. How we use connected-account data:

• Only to provide the marketing and advertising features the tenant has requested — publishing content the tenant creates and managing campaigns the tenant configures.
• We do not use connected-account data to serve advertising to others, and we do not sell or transfer it to any third party.
• Access tokens are stored encrypted, are never exposed to a browser, and are never written to logs.
• A tenant can disconnect any connected account at any time from the YaanX panel, which revokes and deletes the access tokens and connection data stored by YaanX for that account.

C. Meta (Facebook & Instagram), Google, and LinkedIn:

YaanX’s access to and use of Facebook and Instagram data complies with the Meta Platform Terms and Developer Policies. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements, and our use of LinkedIn data complies with the LinkedIn API Terms of Use. Data obtained from these platforms is used solely to operate the features the tenant has connected.

YaanX may rely on or integrate with third-party services such as:

• Payment gateways
• Email, SMS, and WhatsApp providers
• Analytics and marketing measurement tools
• Hosting and cloud infrastructure providers
• Maps and location providers
• KYC, verification, or compliance providers
• Domain, DNS, and integration partners

These services are governed by their own terms and privacy policies. YaanX shares data with them only as needed to deliver the service the user has requested.

YaanX shares information only for service delivery and legal compliance. We may share information with:

• Hosting and cloud infrastructure providers
• Email, SMS, WhatsApp, and notification providers
• Payment gateway providers
• Analytics and marketing measurement providers
• KYC, verification, or compliance providers
• Authorized team members, contractors, or service providers who need access to operate the services
• Government, law enforcement, or regulatory authorities where legally required

YaanX does not sell personal information to advertisers.

• Tenants may collect and process data of their customers, drivers, employees, and vendors through the YaanX platform.
• The tenant is responsible for obtaining necessary consent and providing proper notices to their own customers, drivers, and users.
• YaanX processes such data as a technology/service provider to enable platform functionality.
• The tenant is responsible for accuracy, legality, and authorization of data uploaded to the platform.

YaanX uses reasonable technical and organizational safeguards to protect information, such as access controls, encryption of sensitive credentials, secure infrastructure, authentication, logging, and monitoring. However, no internet-based service can guarantee absolute security.

YaanX retains information as long as necessary for:

• Providing services
• Managing accounts
• Legal, tax, audit, and compliance purposes
• Resolving disputes
• Security and fraud prevention
• Business records

When data is no longer required, YaanX may delete, anonymize, archive, or securely retain it according to applicable policies and legal obligations.

Depending on applicable law, users may request:

• Access to their personal information
• Correction of inaccurate information
• Deletion of information
• Withdrawal of consent where processing is based on consent
• Restriction or objection where applicable
• Information about how data is processed

Requests can be sent to info@yaanx.in. See our Data Deletion page for how to request deletion of your data or disconnect a connected account.

YaanX may update this Privacy Policy from time to time. Updated versions will be posted on this page with the latest effective date. Continued use of the website or services indicates acceptance of the updated policy.

For privacy-related questions or requests:

YaanX

Email: info@yaanx.in

Website: https://yaanx.in