Terms & Conditions

YaanX is a SaaS platform that helps taxi operators, fleet businesses, travel companies, and transport service providers create, manage, and operate their own branded booking website, admin panel, driver app, tenant portal, and related operations workflows.

YaanX is a technology platform provider. YaanX does not directly operate taxi rides, own vehicles, employ drivers for tenants, or guarantee transport services provided by independent tenant businesses unless explicitly stated in a separate agreement.

By using the website or services, the user confirms that:

• They are legally capable of entering into a binding agreement.
• They are using the services for lawful business purposes.
• They agree to follow these Terms and applicable laws.

If they do not agree, they should not use the website or services.

• Users may need to create an account to access certain services.
• Users are responsible for maintaining account confidentiality.
• Users must provide accurate and updated information.
• YaanX may use OTP, email verification, phone verification, or other authentication methods.
• Users are responsible for activity under their account.
• YaanX may suspend or restrict access if misuse, fraud, unauthorized access, or policy violation is suspected.

Tenant means the business, operator, company, or individual using YaanX to run their own transport or booking operations.

Tenant is solely responsible for:

• Accuracy of business information
• Their own customers, drivers, vehicles, content, pricing, bookings, and operational data
• Pricing, cancellation, refund, and service policies offered to their customers
• Handling customer complaints and disputes related to transport services
• Driver onboarding and verification
• Valid licenses, permits, registrations, insurance, and regulatory compliance
• Taxes, invoices, and accounting obligations
• Compliance with applicable Indian laws and local transport regulations

YaanX allows tenants to connect their own third-party accounts — such as Meta (Facebook and Instagram), Google, LinkedIn, payment gateways, maps providers, SMS, WhatsApp, and email providers — to use features within the platform.

• Each connected account remains owned and controlled by the tenant. The tenant must hold the necessary rights and permissions to the account.
• By connecting an account, the tenant authorizes YaanX to access and act on that account through the provider’s official APIs, only to perform actions the tenant initiates.
• The tenant is responsible for ensuring that published content, campaigns, payments, and communications comply with the applicable provider policies and applicable law.
• Use of these integrations is also governed by the respective provider terms, including the Meta Platform Terms, the Google Ads API Terms of Service and the Google API Services User Data Policy, and the LinkedIn API Terms of Use.
• The tenant may disconnect any account at any time. YaanX is not responsible for provider-side actions such as account suspensions, content or ad disapprovals, API or pricing changes, downtime, or policy changes.

Users must not:

• Use the platform for illegal, fraudulent, misleading, or harmful activity
• Upload false, abusive, offensive, or unlawful content
• Attempt to hack, overload, reverse engineer, copy, or disrupt the platform
• Misuse APIs, automation, scraping, bots, or unauthorized integrations
• Violate privacy, intellectual property, or third-party rights
• Use YaanX to send spam, unauthorized marketing, or unlawful communications
• Interfere with platform security or availability

• YaanX services may be paid, subscription-based, usage-based, or custom-priced.
• Pricing, billing cycle, setup charges, add-ons, taxes, and payment terms may be provided through the website, proposal, invoice, order form, or separate agreement.
• Taxes such as GST may apply where applicable.
• Failure to pay may result in suspension or termination of access.
• Fees already paid may be non-refundable unless specifically agreed in writing.
• YaanX may suspend or terminate access for non-payment, violation of these Terms, fraud or security risk, or where continued service may create legal or operational risk.

• YaanX owns or licenses all rights in its brand, website, software, source code, UI, design, documentation, content, trademarks, logos, and platform materials.
• Users may not copy, reproduce, modify, sell, reverse engineer, or distribute YaanX materials without written permission.
• Tenant retains ownership of their business data, subject to the rights needed by YaanX to operate the platform.

To the maximum extent permitted by law:

• YaanX is not liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages.
• YaanX is not responsible for transport service failures, driver conduct, vehicle issues, customer disputes, accidents, delays, cancellations, regulatory violations by tenants, or third-party service failures.
• YaanX’s total liability, if any, will be limited to the amount paid by the customer to YaanX for the relevant service period, unless prohibited by law.

Users and tenants agree to indemnify and hold YaanX harmless from claims, losses, damages, penalties, costs, or expenses arising from their misuse of the platform, violation of these Terms or applicable laws, transport operations conducted by the tenant, customer/driver/third-party disputes, data uploaded or processed by the tenant, or breach of third-party rights.

• Use of personal data is governed by the Privacy Policy.
• Users must ensure they have proper consent and a legal basis to upload or process customer, driver, or employee data through YaanX.
• The tenant is responsible for the data they collect from their own customers, drivers, and staff.
• YaanX implements reasonable security measures but cannot guarantee absolute security.

YaanX may update these Terms from time to time. Updated terms will be posted with the latest effective date. Continued use of the services means acceptance of the updated terms.

These Terms are governed by the laws of India. Subject to applicable law, courts located in Tamil Nadu, India shall have jurisdiction over disputes.

For questions about these Terms, contact:

YaanX

Email: info@yaanx.in

Website: https://yaanx.in